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frequently asked questions
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ORDERS
You may order products through our webshop, online, with or without registration as well. Unfortunately, orders through phone or e-mail are not accepted.
Yes. Orders and shipping to most countries are allowed. See supported list of countries during checkout and shipping method selection.
Yes. You may submit an order without registration.
With your registration comes a great convenience. You can store your shipping addresses, favorite products, wish list. While registered, you can rate our products and track your order more easily.
Currently PayPal and debig/credit cards are supported by our site as instant payments. Alternatively you may pay by bank transfer. Within Hungary, you may ask for cash on delivery. Note that cash on deliver is only supported within Hungary.
You can apply your coupon code during the checkout process. Once the valid coupon code is provided and applied, you will see your final price reduced on the checkout page.
E-mails may slowed down or lost in some networks across the globe. First, please check your spam folder. In case you don't find any e-mail from us, please contact us on order@sportborn.com.
Currently we don't provide means to personally try the products. The 14-day return lets you to send back the product if you are not satisfied. Please check our Return Policy for more information.
We update and validate our stock regularly. However, errors may occur. In case of any error, we will contact you immediately.
Products include 27% Hungarian VAT.
We attach the invoice to an e-mail after the order has been confirmed.
Please send us an e-mail to order@sportborn.com and we will fix the error right away. In case you want to cancel an order, you may do it over the same e-mail.
SHIPPING AND DELIVERY
You can choose between DHL and UPS shipping providers during the checkout process.
No, that is not supported currently.
Orders above 150 Euros are eligible to free shipping. Choose Free Shipping during the checkout process.
We send the packages from Hungary.
When the package is handed over for shipping, we immediately send you your tracking number.
Orders are processed and given to the shipping providers in business 2 days. Delivery timeline is provided by the shipping providers during the checkout process.
Yes, warranty is provided in the first 6 months after delivery. However, warranty does not cover cases when the products are not taken care or used of properly. Please carefully read the washing labels attached to the products. Moreover, products may get damaged during shipping. Please do not accept damaged packages and immediately report the damage.
Yes. Please read more on the Return Policy page.
